Refund policy

At Pure Plank, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are not completely satisfied, you can return the item for a full refund within 90 days of receipt.

Please note that to be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at support@gopureplank.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the item.

Please note that you will be responsible for the shipping costs for returning your item. Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.